12-09-2024 06:08 AM - edited 12-09-2024 06:16 AM
Hello Again.
After last years MONUMENTAL thread became the second most popular thread on the entire website, (Over 400k views & 6k replies) I thought I'd make another for this years iPhone release.
Just like last year let's use this thread purely for Tracking Preorders and any related discussion around it.
You can find a general discussion thread here: https://community.ee.co.uk/t5/Orders/Iphone-16-pro-16-pro-max-pre-order-thread-that-time-of-the-year...
Last year was a mess for EE, Let's hope things are different this year.
Solved! See the answer below or view the solution in context.
29-09-2024 07:31 PM
Ah is right mate, my mate @BigTastey86 was the same time frame and his come today 😎
29-09-2024 07:37 PM
Right?! I ordered on the 20th and mine has said dispatched since that date, no estimated dates?
29-09-2024 07:42 PM
Sadly a waiting game ………admittedly a long one 🤬
29-09-2024 09:16 PM
Oh, no, they were 3rd party that I bought 😊 the EE advisor I spoke with over the phone when I ordered did say she was going to throw in a case and a screen protector for free. I’ll find out on Tuesday😅
29-09-2024 09:33 PM
Ah ok normally if you get Ee insurance you get case and screen protector as a freebie……mine tomorrow should be coming with them
30-09-2024 09:17 AM - edited 30-09-2024 09:27 AM
Pre-ordered 17th.
Received Order Confirmation Same Day - 17th
Order Tracker changed to expected delivery 4th - 8th October - Wednesday 25th
Got a bunch of texts to say my Sim has been dispatched. - Saturday 28th
Order Tracker says my phone has been dispatched on the 28th and with DPD - Sunday 29th
EE App shows my 16 Pro Max as my active handset now. - Sunday 29th
Nothing from EE/DPD since then... No Parcel Activity in the app nothing. Phoned EE and they cannot provide a tracking number.
Anyone else in the same boat?
30-09-2024 09:51 AM - edited 30-09-2024 09:56 AM
This network should be ashamed.
30-09-2024 09:53 AM
And breathe...
Just cancel the order, ask for your PAC and order from a different provider.
30-09-2024 09:59 AM
What did u order? I ordered same day and not heard anything
30-09-2024 10:19 AM
Was there any movement on DT? I just joined EE and was promised like many that my phone will be delivered on the 20th. I went and cancelled my current plan, thinking that they wouldn’t lie, and my plan expires today!! I just phone and the guy told me I could be waiting up for a month, when I asked to speak to a manager he said that’s not possible because my accounts is not live. I’m very very confused, I don’t know what to do to. From tomorrow I’ve no calls/messages/data and they’re not even trying to be helpful. Also he’s telling me it’s first come first serve, my partner ordered his 3 days after me, same model, same colour and he got his yesterday .