After a bit of dithering (I really wish they would release the costs/ charges ahead of the presale so you don’t have to pick one which is vaguely suitable in a rush to get the order in) I placed my upgrade and got the dreaded “more information required” message.
Called them straight away and after a 30 minute wait I finally got through to someone who said there was an issue with my direct debit details and he would have to rebuild my order from scratch, he spent about 45 minutes doing that only for the flex pay t&c system to crash at the final hurdle. He then offered me a standard 24mth contract with a discount added to bring the monthly payments in line with what I had originally wanted, very pleased with that as I’m not a fan of the separate phone credit agreement & airtime plan, after another half hour of him building that order everything was done with the order confirmation and 00 order number dropping in my inbox within minutes of ending the call.
So after nearly 2 hours I think I completed the easiest upgrade order I have ever done with EE, he mentioned I should be good for a launch day delivery but it could be pushed till early the following week.
