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iPhone 16 & 16 Pro Preorder Tracking Thread

Equil
Established Contributor
Established Contributor

Hello Again.
After last years MONUMENTAL thread became the second most popular thread on the entire website, (Over 400k views & 6k replies) I thought I'd make another for this years iPhone release. 

Just like last year let's use this thread purely for Tracking Preorders and any related discussion around it. 

You can find a general discussion thread here: https://community.ee.co.uk/t5/Orders/Iphone-16-pro-16-pro-max-pre-order-thread-that-time-of-the-year... 

Last year was a mess for EE, Let's hope things are different this year. 

1,572 REPLIES 1,572

Did as you advised and got my Iphone. Yaaay. 😎

Shakeitdavey222
Contributor
Contributor

Still nothing from my side. Still getting error Sorry, we can't show your order details right now”. No texts from EE or DPD.

 

Even though I pre-ordered 15 minutes after pre orders went live (PM black 256).

Spoke to EE today who said it’s a first come first serve basis and that my order has been placed successfully. They said they added a note to my account to “get my confirmation of delivery and quick delivery”.

I’m Havnt even got an email saying when.

 

if I lookup my order number it says it can’t tell me anything about my order right now, basicly heard nothing from the day I ordered it their rollout has been chocked with bugs 

Castortroy05
Established Contributor
Established Contributor

I guess EE just proved they lied to me yesterday. Just received an email stating 

 

Your order's on track.

Your order is confirmed but we’re awaiting your expected delivery date. This is while we wait for delivery confirmation from the manufacturer. We’ll be in touch soon with an update on your order.”

 

A bit odd to get that after being told DPD picked up my package on Thursday. 

Striaxwierdo
Investigator
Investigator

Have any one got the tracking from DPD today or any new updates 

Nothing still waiting

Hi @Striaxwierdo @Karlos47 

I suggest you download the DPD and register as you might have a code to provide to the driver as well. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
October88
Established Contributor
Established Contributor

Well Kudos to EE for another fantastic performance of another iPhone launch congratulations EE best network 11 years running 

October88_0-1726919223618.png

 

Nope nothing so far I pre ordered on the 13th and not heard a wink since 

Hello, have you had any update on your order? I’m also still waiting on my iPhone 16 plus. EE tracking still states the sorry message and nothing has updated since ordering at 14:30 on the 13th 😞