12-09-2024 06:08 AM - edited 12-09-2024 06:16 AM
Hello Again.
After last years MONUMENTAL thread became the second most popular thread on the entire website, (Over 400k views & 6k replies) I thought I'd make another for this years iPhone release.
Just like last year let's use this thread purely for Tracking Preorders and any related discussion around it.
You can find a general discussion thread here: https://community.ee.co.uk/t5/Orders/Iphone-16-pro-16-pro-max-pre-order-thread-that-time-of-the-year...
Last year was a mess for EE, Let's hope things are different this year.
Solved! See the answer below or view the solution in context.
20-09-2024 09:41 AM
Just got off the phone to them and they have said 28 days after being promised I would receive the phone tomorrow. (ie today) and being told they have enough in stock to allocate to me when calling yesterday. Apparenlty it is UP TO 28 days so it can come before but how long is a peice of string was essentially the anwer. The issues is being blamed on Apple and not EE - I mean looking at other sites I guess this is true. Now we just wait I suppose. Apprently its been like this for years but my first upgrade in 4 years so I wouldnt know. EE have ruined new phone day for me 😪 *sigh*
20-09-2024 09:41 AM
i think you only get them with insurance too
20-09-2024 09:41 AM
The case and screen protector are free if you take the insurance.
20-09-2024 09:42 AM
Yep different pins for watch & phone. I was told by CS if you have two order numbers you will receive two parcels. They don’t all come from the same warehouse.
20-09-2024 09:43 AM
Yeah happened to me & few others but I asked & was able to get it sorted
20-09-2024 09:47 AM
Yeah apparently if I’d phoned yesterday they could have sorted it for today so I’ll remember to check for next time haha!
20-09-2024 09:48 AM
Quick question, does the Pin come via email and through the APP?
20-09-2024 09:49 AM
Are we supposed to receive them today??? Mine doesn’t even say out for delivery…..
20-09-2024 09:50 AM
So my phone pin was on the DPD app but for my watch once I changed my number I got a text this morning saying “we will deliver your EE parcel at 13:00-14:00. Give driver Austin this pin”
20-09-2024 09:50 AM - edited 20-09-2024 09:50 AM
It arrives via SMS.
It’ll be in the app as long as the phone number and email address registered on your EE account match what’s setup in the DPD app.
They don’t email them anymore.