I came from Vodafone around 3 years ago due to their consistent annual dealing of the pre-order system.
First year with EE was fine, second year slightly more stressful but all good.
Now this year. What is happening. Couldn’t upgrade online even though my upgrade was due. Couldnt’t get through on the phone.
live chat it was, managed to place my my order this morning, and signed via screen share as requested. I tried to add my NHS discount on at the time, but needed to reverify my NHS EE account, so the lovely advisor just told me that I could do that later.
Have just called to add on my NHS code and they were not able to find my order. Asked to check with a supervisor and they advised that the original agent has had issues processing the order and he will do it later and text me a confirmation number….
I then asked if that would mean I would get my phone later, they advised that it is first come first served, so my shipping would be delayed. no remorse.
I had kind of come to terms with the fact that I probably wouldn’t be getting in launch day, but it is almost definite now. Frustrating. Still no XKO or order number….
