15-09-2023 07:05 PM
Hey Guys,
Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking.
I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders.
17-09-2023 10:58 AM
I would keep an eye on your first bill just incase as it does clearly state on there website that delivery charge is free so don’t know why they are charging but was told to get back to them after first bill
17-09-2023 10:58 AM
UPDATE
Just called the upgrades team to make sure my order was confirmed. The man said just to let you know the iPhone 15 pro max in Natural Titanium are now on a 5 week delay. I was told when I did the order it was within 14 days so this is ridiculous lol.
He said the white titanium, blue and black is the only one that’s available within 28 days and natural titanium is on a huge delay. So if I was you I would call EE and get a status on your order timelines…
sorry I do not have better news!
17-09-2023 10:58 AM
I can’t track mine unfortunately
17-09-2023 11:01 AM
I just tried the email address and still getting this message:
Sorry, you can't track this order type just yet.
At this time, we can only provide tracking for orders with a pay monthly device. Items ordered with our superfast delivery service and some orders with multiple items also can't be tracked.
If you've ordered a pay as you go handset or device, or an EE SIM Only, your order should arrive within 48 Hrs. Keep an eye out for SMS or email updates from EE.
17-09-2023 11:01 AM
That might be if u order now if u ordered on the day u should be fine
17-09-2023 11:02 AM
Gutted that’s mad
17-09-2023 11:02 AM
Me neither are you receiving this message when you put in your details?
Sorry, you can't track this order type just yet.
At this time, we can only provide tracking for orders with a pay monthly device. Items ordered with our superfast delivery service and some orders with multiple items also can't be tracked.
If you've ordered a pay as you go handset or device, or an EE SIM Only, your order should arrive within 48 Hrs. Keep an eye out for SMS or email updates from EE.
.
17-09-2023 11:03 AM
I know just keeping fingers crossed that it’s still due for delivery on the 22nd and I hear something from DPD next week
17-09-2023 11:04 AM
Same here
17-09-2023 11:05 AM
We will just have to keep our fingers crossed that our phones come and we hear from DPD.