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iPhone 15 & 15 Pro Preorder Tracking Thread

Equil
Established Contributor
Established Contributor

‎15-09-2023 07:05 PM

Hey Guys, 

Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking. 

I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders. 

6,035 REPLIES 6,035
Customer1985
Established Contributor
Established Contributor

‎13-10-2023 08:22 AM - edited ‎13-10-2023 08:57 AM

Just checked the tracker that I checked many times until late last night and this morning it says this..

Your order is on track

Get set up while you wait: visit EE Help . 12 Oct 2023

So yes, zero change for me sadly. I'll just forget about it as probably not going to come this month at this point. 

 
 
0 Helpful
TabbyEJ
Established Contributor
Established Contributor

‎13-10-2023 08:25 AM

Good news. Your order is coming soon!

We'll let you know when your new iPhone 15 Pro Max 256GB White Titanium is on its way to you. There's lots you can do in the meantime, including backing up your old device. Received this last night so I know nothing is happening and more than likely won’t be receiving anytime soon. EE have been extremely unhelpful when asking them for an estimate as well receiving stock. Haven’t even received an estimated date which is frustrating.

0 Helpful
bazza12
Established Contributor
Established Contributor

‎13-10-2023 08:43 AM - edited ‎13-10-2023 09:17 AM

So an update on the chat currently the my deny anyone  is getting phones earlier and still give first come serve thing bull I told them people are getting black titanium pro max phone 256gb like mine earlier then me I ordered earlier they say it’s not happing so I proved it they really hate this community page so waiting on reply  update if u get expected delivery dates  ignore those now that’s what’s being communicated by ee chat 😡

shawnyboy
Established Contributor
Established Contributor
In response to TabbyEJ

‎13-10-2023 09:07 AM

That’s just an automatic message. Has no bearing on when you will receive the device mate
cznove
Established Contributor
Established Contributor

‎13-10-2023 09:26 AM

Currently chatting to support in an attempt to at least get an 003 number, fingers crossed. 

Customer1985
Established Contributor
Established Contributor
In response to cznove

‎13-10-2023 09:28 AM

Yer it makes no sense you can't at least have a number for the order.. It can't be a blank page on there system lol

cznove
Established Contributor
Established Contributor
In response to Customer1985

‎13-10-2023 09:32 AM

Luke can see order has been placed for iPhone 15 Pro Max 256GB Natural Titanium

iPhone 15 Pro Max 256GB is not in stock right now and tha's why it was not delivered it to you, we are waiting for a stock from Apple and it will get dlivered at your property with in next 7 days

 

They still haven't given me tracking number even asking for one and this is their reason apparently 

0 Helpful
Customer1985
Established Contributor
Established Contributor
In response to cznove

‎13-10-2023 09:34 AM - edited ‎13-10-2023 09:36 AM

That 7 day thing is not on! The chat staff are nuts! It says over 28 days. Sure the 28 days thing is for new orders but no way in hell it can be 7 days.. They are just plucking that number from there **bleep** lol

cznove
Established Contributor
Established Contributor
In response to Customer1985

‎13-10-2023 09:40 AM

Also just been told this shiner. 

 

Luke would like to inform you, tracking number isn't generated yet, once your order gets picked you will get a text from DPD 

0 Helpful
Issolarian
Established Contributor
Established Contributor
In response to cznove

‎13-10-2023 09:42 AM

They told me the same til i asked them to give me the 0033 number but tbh this might not even work on the tracker because mine doesn't work either and they seem to not care on solving that.

0 Helpful