iPhone 15 & 15 Pro Preorder Tracking Thread

[Equil]

Hey Guys, 

Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking. 

I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders. 

[Azfro]

I had the exact same thing happen to me the day before launch. Submit a formal complaint (there’s a web form) and mention that the advisor made an unauthorised account change. I used the magic word “fraud” and got a call back from the complaints team a couple of days later to apologise with a decent chunk of account credit. They also let me know that the advisor is being dealt with internally (implying sacked).

I was told that they can’t change my position in the queue though which is pretty annoying.

[FlorenceMDDR]

aww no 😥😓 thats awful, I will faint if was you 😭 I hope they will deliver the phone soon

[FlorenceMDDR]

I think they believe when all of us receive our phones we will be happy and maybe  it wont matter...  what ignores me is how they continue to advertise the iphones 😡 and we are here complaining...😅

[steppyhen]

Apparently the DPD driver couldn’t locate my property 😭😭😭

[MC_SC]

Oh my life, they got my address incomplete lol 

what is happening! Have you called EE or DPD? 

[steppyhen]

Same issue, EE didn’t put my flat number in the address! Called DPD who said I need to call EE to amend the address. Apparently they’re going to try again tomorrow, so fingers crossed!

Fingers crossed for you too!

[MC_SC]

Yeah literally the same scenario… had to call EE and get the address changed and have it specified for delivery tomorrow. Hope we both get it tomorrow! 

[Issolarian]

Has anyone gotten any of their iPhones 15 pro max White Titanium (256 gb)? If you got any updates or information I would appreciate it. I pre-ordered mine 1 day after release date.

[GillM86]

Oh I’m completely fed up! I just phoned for an update. Apparently there are no IPhone 15 Pro Max in stock in any colour and they have no idea when they will receive more stock. I was told that had my order not been cancelled “by accident” on the 19th by the agent that I would have received my phone by now (I don’t actually believe this!) but have been left with absolutely no idea when I will receive my new phone! This whole thing has been a shambles and it’s not over yet! 

[isabelinhavasc]

Is there any info on when they’ll actually restock the phones?