This might be off topic but be very wary with trade in packs. Here’s my 2022 story:
I traded in a 13PM to get the 14PM. I received 2 trade in envelopes in the space of a couple of days. I did all the resetting etc and sent my phone in one. About a week later I got a text saying about £500 would be added to my next bill for not returning. I phoned EE and said I had returned and they check with bright star (or whatever they’re called) and nothing had been received! Thankfully I had kept the post office receipt and could track to show they had received.
basically EE had a note saying my trade in envelope was (for example) 1234 but I had returned in the envelope (for example) 5678. I explained I had received 2 envelopes and after numerous calls and stress, the situation was finally resolved.
that was definitely the long story in a short version but be very wary about using the envelope EE have on their system and ensure you have proof of postage.
EE might be making us wait and we are all frustrated. However, they waste no time in trying to claim money they believe they’re owed!!
