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iPhone 15 & 15 Pro Preorder Tracking Thread

Equil
Established Contributor
Established Contributor

‎15-09-2023 07:05 PM

Hey Guys, 

Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking. 

I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders. 

6,035 REPLIES 6,035
elfares1991
Established Contributor
Established Contributor

‎09-10-2023 10:39 AM

I just spoke to EE now, they are completely taking the mickey!!

I spoke on webchat and they told me that my order will be delivered very soon, when i pressed them on dates, they couldn't answer me. So I called 150, they told me that that is incorrect. They told me that they have NT in stock and if I cancel my order and order it I will get it tomorrow. When they transferred me to sales, they told me that's incorrect! I was told when I ordered that they guarantee within 28 days and now they are telling me we cannot guarantee it!!

cjhhhh
Investigator
Investigator
In response to shawnyboy

‎09-10-2023 10:40 AM

Thank you, got no issues with the wait I just didn't know how you were all tracking yours, cheers!

0 Helpful
Shell83ukuk
Investigator
Investigator

‎09-10-2023 10:43 AM

I have also been given an xko reference number, on live chat they have given me an 0257 number but neither of them let me track. 

0 Helpful
Mistr_ZeN
Established Contributor
Established Contributor
In response to elfares1991

‎09-10-2023 10:43 AM

This has been the common issue with EE for this year iPhone release. Best bet, place an order. Get your order confirmation. Sit back and wait patiently. It will come eventually just a waiting game sadly. 

0 Helpful
Shell83ukuk
Investigator
Investigator

‎09-10-2023 10:44 AM

I have got my case and screen protector at the ready just expecting a long wait. 

shawnyboy
Established Contributor
Established Contributor
In response to elfares1991

‎09-10-2023 10:53 AM

Yup. Sounds about right: that’s what we’ve experienced since day one. Waiting is one thing, being lied to or being told loads of wrong information due to them being unorganised is just taking the **bleep**
Estaban9
Valued Contributor
Valued Contributor

‎09-10-2023 11:05 AM

Following on from my previous comment about going on holiday shortly after EDD window. Now been told there is a 'team' that change the delivery address.

Can pretty much guarantee what the next guy says if I ever need to ask to be put through to that team. Hopefully it will not come to that.

0 Helpful
Radeon85OCUK
Established Contributor
Established Contributor

‎09-10-2023 11:27 AM

So my delivery window of 9th to the 13th Oct that was there for about a week has changed back to awaiting confirmation, really EE, this is taking the **** if you delay this much further. 

1TB PM NT, 16th at 10am order.

 

Beany96
Skilled Contributor
Skilled Contributor
In response to Equil

‎09-10-2023 11:37 AM

Just got my DPD notification saying my blue 526Gb version pro max is coming tomorrow!  Ordered Saturday after cancelling the 256gb version I was going to have only ended up paying an extra £5 a month so was happy to do so 

Estaban9
Valued Contributor
Valued Contributor
In response to Beany96

‎09-10-2023 12:01 PM

Congrats. Sold out now, but not according to website.

0 Helpful