iPhone 14pro max

guy61
Investigator
Investigator

‎27-01-2023 10:57 AM

Hey any one help ordered iPhone 14 pro max in November and still have no idea and tracking does not work and no as contact me but paid 130 pounds deposit and if I wait any longer iPhone 15 will me out

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎27-01-2023 11:01 AM

@guy61  You should of had this by now,  you need to call customer services about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
guy61
Investigator
Investigator
In response to Chris_B

‎27-01-2023 11:05 AM

Good idea but tried the chat and they say can’t help tried calling and get put to different people then cuts off do you have a direct line to call 

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Schockwave
EE Community Star
EE Community Star
In response to guy61

‎27-01-2023 11:35 AM

@guy61  was this an upgrade or are you a new customer? If an upgrade did you press 150 on your phone and speak to mobile team? You should then be able to choose the correct option.

You can also click here, you will find ways to contact:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.