iPhone 14 pro - Not picking up any signal.

[ShaunMint1]

Hi all,

I've recently upgraded to the iPhone 14 pro.

I've moved the sim over from my old iPhone 13, which was working absolutely fine. It now doesn't seem to pick up any signal on my iPhone 14 pro. 

I've tried all the usual steps... Restarting the phone, reset network settings, remove/re-install sim etc etc, but nothing seems to work. 

What should i do please? any advice is appreciated.

Many thanks,
Shaun.

[bristolian]

Does the SIM still work in your old phone?

[ShaunMint1]

I have tried, and it doesn't pick signal up in that phone now either.

Could be due to the fact i erased all data and settings on that phone, ready to sell, however.

[Katie_B]

Hi @ShaunMint1. 

Did you receive a new SIM with your iPhone 14 Pro?

Katie

[ShaunMint1]

Hi,

No, it is still my old sim card that i used in my iPhone 13.

Many thanks,

[Katie_B]

Thanks for getting back to me @ShaunMint1. 

I would recommend contacting our customer care team so they can check the status of your SIM. 

Live Chat can be found in the EE app under 'Help'.

Katie