16-09-2022 02:32 PM
My new iPhone 14 is saying it’s with the courier as of 20 hours ago but I have not received a text or confirmation? I assumed it would be coming today . I had another iPhone 14 from a different network and that arrived at 7.20 am this morning via the same courier. On the tracking it has said dispatched
16-09-2022 02:51 PM
Hi @naomi199934
Have you tried tracking on the DPD site?
Thanks
19-09-2022 10:07 PM
I Pre Ordered my iPhone 14 Pro Max on the 15th of September, which I had to pay an early upgrade fee for. Now, I can see that a fair few people have received estimated delivery dates for their phones, however i haven't received any email whatsoever apart from one saying my order had been completed and information on my monthly plan etc. Should I get in contact with EE again or shall I wait? I don't want to be waiting if my order hasn't properly gone through as I had to do it twice seen as the first person didn't explain the trade in to me. Another thought, will the people that paid an early upgrade fee be due a full or partial refund on this? As my free upgrade was on the 3rd of October, however now it wont be classed as an early upgrade as there is a possibility of me not getting the phone until then or after then.
20-09-2022 08:22 AM