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iPhone 14 delivery

naomi199934
Visitor

My new iPhone 14 is saying it’s with the courier as of 20 hours ago but I have not received a text or confirmation? I assumed it would be coming today . I had another iPhone 14 from a different network and that arrived at 7.20 am this morning via the same courier. On the tracking it has said dispatched 

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @naomi199934 

Have you tried tracking on the DPD site? 

Thanks 




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tom_goulden1
Investigator
Investigator

I Pre Ordered my iPhone 14 Pro Max on the 15th of September, which I had to pay an early upgrade fee for. Now, I can see that a fair few people have received estimated delivery dates for their phones, however i haven't received any email whatsoever apart from one saying my order had been completed and information on my monthly plan etc. Should I get in contact with EE again or shall I wait? I don't want to be waiting if my order hasn't properly gone through as I had to do it twice seen as the first person didn't explain the trade in to me. Another thought, will the people that paid an early upgrade fee be due a full or partial refund on this? As my free upgrade was on the 3rd of October, however now it wont be classed as an early upgrade as there is a possibility of me not getting the phone until then or after then. 

James_B
EE Community Manager
EE Community Manager

Hi @tom_goulden1,

Welcome to the EE Community.

Which colour and storage size did you order?

James