I just wanted to let you know that I truly feel for you... as the same thing happened to me during my last upgrade, and ALMOST happened to me again this year! So basically, I placed my order online, and I got a message that they were needing more details and that someone would be calling me back. Well of course, I didn't wait around, so first thing the next day when CS opened, I rang and spoke to someone from their sales team (big mistake) who tried telling me that they saw no order (even though I had a confirmation email and money was pending on my bank account). He was basically giving me some BS about how the 'system rejected my order due to fraud prevention, and graciously offered to 'clear it out' and put the order in himself. I basically called him out, told him that he was trying to get commission, and after making a fuss, he transferred me to the digital team, who basically just confirmed a few details, and then completed the order. Had I not raised a fuss, my online order would have been cancelled, and I would have been to the bottom of the queue. This SAME EXACT THING happened to me during my last upgrade...except I fell for it then, and ended up having my original order cancelled and then having to get my phone ONE MONTH LATE due to being dropped to the bottom of the queue.
