Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iPhone 14 and 14 Pro Preorder tracking thread

Kyemaloy
Established Contributor
Established Contributor

‎09-09-2022 01:22 PM

I've done this a few times and thought it would be bad to break tradition, so wanted to create a thread for people to discuss their preorders etc as we all wait for our new iPhones.

2,555 REPLIES 2,555
chlojan88
Contributor
Contributor

‎21-09-2022 11:37 AM

I don’t see why they do this, on the phone I was told I’d get mine on the 17th/18th possibly even the 16th, they shouldn’t give people false information. I’ll call them tomorrow if I haven’t heard anything. They even tried to say the bank holiday caused delays! Thank you everyone. Fingers crossed we get them soon

Simonjack
Contributor
Contributor

‎21-09-2022 11:49 AM

Ordered black pro max 512gb in Friday the 9th over the phone and no updates as yet has anyone else ordered same phone on friday and received?if so what time did you order?

0 Helpful
Ati16
Established Contributor
Established Contributor
In response to Poppy2401

‎21-09-2022 12:00 PM

It is. Btw this was the first since i ordered.

0 Helpful
alisha007
Contributor
Contributor

‎21-09-2022 12:01 PM

Anyone ordered an IPhone Pro Max - Black 128gb? I ordered on 12th - processed on 13th - anyone similar who has had an update or received there's?😔

0 Helpful
Camel93
Valued Contributor
Valued Contributor

‎21-09-2022 12:03 PM

Latest update on this farce was that I received a text this morning telling me the order is now 'On Track' and to visit a page for more information. Went to that page but the info was unchanged ('Expected Delivery Date: Awaiting Confirmation'). Followed the links and entered my order number, only to be told 'Sorry, we can't track your order...'

From a company that used to impress with its customer communication, this whole experience has been pathetic.

Camel93
Valued Contributor
Valued Contributor

‎21-09-2022 12:09 PM

Just rang 150 and waited in the queue for 12 minutes. Call then answered and operator hung up without speaking. Quality service? I don't think so.

jddiasnes
Contributor
Contributor
In response to Ati16

‎21-09-2022 12:48 PM

When did you order?

0 Helpful
alisha007
Contributor
Contributor

‎21-09-2022 01:04 PM

Anyone know what to do with an 02 reference number with DPD??

0 Helpful
stephalt
Established Contributor
Established Contributor

‎21-09-2022 01:04 PM

Almost pooped my pants, had a DPD app notification, but it’s for pet food 😅

Camel93
Valued Contributor
Valued Contributor

‎21-09-2022 01:05 PM - edited ‎21-09-2022 01:07 PM

@jddiasnes - My order (iPhone 14 Pro Max - 128GB - Black) was placed by phone on 13 September 2022. Repeated assurance given that the device would be with me 'on Friday or Saturday ... definitely by Monday'. I would have been happy if he'd said 3 weeks, just don't appreciate dishonesty. £217 early upgrade fee paid and taken from my bank within minutes, while still on call.

All - Just a quick update, in case anyone finds it useful. Spoke with a helpful person based in South Wales. Indicated that staff have been told 'definitively' that: 'The iPhone 14 Pro Max is out-of-stock now for all suppliers - we are waiting on Apple for more deliveries. Phones ordered on 13 September are now expected to be dispatched by EE to customers in 21 days from the order date.' That makes it 4 October.

£30 ex gratia payment credited to my account. The advisor didn't know if there is any difference between texts stating 'Order confirmed' and 'On track' but suspected it was just intended to reassure. 

I explained that my complaint is not due to the unavailability of devices, but the hopeless and contradictory communications by EE.

0 Helpful