iPhone 11 4g not working
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18-10-2022 08:11 PM
Hi,
iPhone 11 won’t work on 4g. Snapchat, whatsapp etc not loading at all.
Have tried all the trouble shooting tips: restart, sim in and out, deleted and reinstalled apps etc.
anyone any ideas?
Solved! See the answer below or view the solution in context.
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18-10-2022 09:52 PM - edited 18-10-2022 09:52 PM
@Cheryl22 Have you removed content lock on your account? It needs to be switched off.
you’ll need to call customer service and pay a refundable token with a credit card, or you can go to an EE store with photo ID to make this request.
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18-10-2022 09:52 PM - edited 18-10-2022 09:52 PM
@Cheryl22 Have you removed content lock on your account? It needs to be switched off.
you’ll need to call customer service and pay a refundable token with a credit card, or you can go to an EE store with photo ID to make this request.
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18-10-2022 09:55 PM
Are you able to make voice calls OK?
Are you able to load the bbc.co.uk homepage over mobile data?
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20-10-2022 11:03 AM
Thanks so much. This solved the problem.
I was able to update my content lock via the app, restarted my phone and everything worked perfectly.
Thanks again 😊
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25-11-2022 08:24 PM
Hi Cheryl my phone won’t call out or receive calks
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26-11-2022 07:36 AM
