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eSIM not linking to my account

TaylaAnde
Visitor

‎19-11-2025 06:58 PM

I have tried to link my IPhone eSIM to my account via the app and on the website, it keeps coming up saying there has been an issue and won’t let me do it, has anyone else had this issue and if so how do I resolve it, as I would like to check and see if I am due an upgrade or not! 

Thanks! 

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1 REPLY 1
Linzi_H
EE Community Support Team

‎20-11-2025 08:56 AM

Hi @TaylaAnde 

Welcome to the Community.

If you call our team directly, they'll be able to help link your details to your online account. They'll also be able to discuss your upgrade options, or you can text UP to 150 to find out your eligibility 😊

Linzi 

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