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dual sim issue

HitenGanatra
Explorer

‎30-12-2022 06:54 PM

I converted my sim to an esim some time back and a shortwhile ago inserted a sim from another country as am travelling.

I have now lost all EE coverage. Took the international sim out of my phone and still am not connecting onto the EE network.

Any suggestions on how I can get this resolved?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎30-12-2022 06:56 PM

@HitenGanatra   Have you tried just restarting the device?   Does the EE eSim still show on the device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
HitenGanatra
Explorer
In response to Chris_B

‎30-12-2022 06:57 PM

I have but no luck

 

0 Helpful
HitenGanatra
Explorer
In response to HitenGanatra

‎30-12-2022 06:58 PM

esim doesnt seem to now be showing on the device

 

0 Helpful
Northerner
EE Community Star
EE Community Star

‎30-12-2022 10:34 PM

Hi @HitenGanatra 

Do you have roaming activated.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.