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My iPhone12 will not charge

Sharon129
Explorer

My iPhone 12 has run out of battery over night and will not charge.  I have tried 4 separate apple chargers which work with other devices, has anyone experienced this before please?

 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Sharon129   Have you tried to force restart the device?    You need to press 

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

@Chris_B thanks for responding so quickly.  I didn't know how to do that, but I've just tried and it hasn't worked.

 

Chris_B
EE Community Star
EE Community Star

@Sharon129  You have to do this correctly.  Please watch THIS    Also have your device plugged in when you do this incase the battery is low.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.