Apple Devices

How do you get EE to actually call you back??

Hi All,I bought a new apple watch and want to switch my plan to the new watch - I’ve called many times and keep getting a text saying they’ll call me back within 15 mins but I never get a call. I’ve now done this 4 times.Any idea how you can actually...

Resolved! Convert physical ee sim to eSIM on iPhone

Have a new iPhone which does not have physical SIM card slot. Gift from friend in USA. I want to convert my physical ee sim to eSIM before I transfer everything to new iPhone. I thought it would be easy. Settings menu, hit blue convert ESIM button ,...

Faulty iphone 16 and nobody will accept a return... HELP!!

I upgraded my phone over the weekend to a iPhone 16 and some of the Apps are not working correctly and same with car play. Because I upgraded in store no one is willing to help... Just sending me off to Apple, the phone is 5 days old! I should not ha...

iPhone 16 Pro max freezing

Hi allgot my new phone today. Updated it from a backup and currently at the downing apps stage. It currently keeps freezing and rebooting. 3 hours in and done it 6/7 times. Cannot contact ee as the phone reboots before I get through the queue so ...

Resolved! Two SIM’s?!

Hi new iPhone 16 on a small business account came with a new physical SIM which I’ve put in but now the phone is saying it has two SIMs ?! One is the phone number and one is a load of zeros saying business? thanks for help!

Resolved! Stock Alert

Read moreCan I set up a Stock Alert on ee for Apple iphone SE 3rd Generation 64gb ?Can I set up a Stock Alert on ee for Apple iphone SE 3rd Generation 64gb ?

iPad upgrade

I’m due an upgrade in my current iPad but when I try to do it I’m only getting phone options which I don’t want.

Gifting an Apple Watch to another EE customer

Hii I want to get my wife an Apple Watch 10 for Christmas and pay for it on my monthly bill. she is an EE customer with an iPhone as am I. Should I get her a paired plan or an unpaired plan? I want her to have full use of the watch separately to the ...

Resolved! Texts not sending iPhone 13

I can’t send texts anymore since I returned from two months overseas where I was using another eSIM (now deleted). I have gone through all the steps suggested on EE device fixes page including a master reset and still won’t send. Calls and texts are ...

ipad locked - daugheter forgotten passcode

hello i hope someone can help? my daughter has locked herself out of her apple ipad and cannot remember her passcode? does anyone have any advice about how to access this? can ee help? i know i can factor reset but she doesnt want to lose the informa...

Apple Devices

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