Apple Devices

Can't make or receive calls since upgrade

I recently upgraded from a SIM only deal to a phone and SIM deal with EE. I have not received my new phone yet but all of a sudden my current phone will not make or receive calls. I am unable to contact EE through the 150 number as it just beeps 3 ti...

New Apple Watch Setup

So I have recently got an Apple Watch through EE which says it’s comes with data etc, has a new number on our account for it.When I try to setup the watch for myself, it says I cannot use the mobile service as it’s not on my plan and to set up as a f...

First bill

I have just logged into my EE Account to check my bill and it says it’s £98.80. I’m not sure why it is this high bear in mind I’m a new customer and had to pay the £30.00 up front.It just says extra charges in yellow when I view it but it won’t allow...

Sound

Hi. not sure if anyone else has this problem. When I use WhatsApp for a call the sound is fine. However when I use a voice call the sound is very low and I struggle to hear. I’ve checked all volumes etc. any ideas? thanks 

New phone help

Hi,I have not bought a new I phone in years and I don’t know where to start. I like the max phone size but I also don’t want to pay a lot of money per month.I use my phone for listening to pod casts and taking pictures.Any ideas?

Delivery on my upgrade

Hello, I placed an order for an upgrade of the iPhone 15plus as a click and collect. I got a notification from my DPD app that it had been delivered to the store yesterday. However I haven’t had an email from EE telling me to collect my order. I was ...

Phone contracts

Bridge

Visual Voicemail

HiI recently upgraded the product on my iPhone 13 Pro to an unlimited SIM.However, I cannot now get Visual Voicemail.I have followed the instructions to send "iPhone Visual" to 150, but I get the message:"Sorry we could not process you request, pleas...