apple watch 012 error

[everton72]

I am trying to set up my apple watch and i keep getting an 012 error

[James_B]

Hi @everton72,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to help if you get in touch on 150.

Thanks

James

[Nichdoogs]

Same! Did you sort it 

[Leanne_T]

Hi @Nichdoogs

Thanks for coming here. 

Do you have a pay monthly account with us?

Where did you purchase the watch? 

Leanne 🙂

[mhgp123]

Also getting this and heard from support that it’s a widespread issue across everyone since 6th Jan. Anyone heard more or know eta to resolve?

[Chris_B]

@mhgp123   It’s not a wide spread issue at all or there would be more people on here reporting it.   Call customer services and request to speak with the Apple Watch team 

[mhgp123]

Totally fair - took their word for it at the time but there isn’t enough on here 

[MAtassi]

Same issue. I was told by customer support it is a credit class issue and it is an onoing problem, and couldn’t give me a time frame of when this will be resolved. I am very disappointed. 

[Leanne_T]

Thanks for reporting this error to our mobile care team, they are the correct team to get this looked into @MAtassi 

If you would like an update, please call us on 150 and the team will be happy to help. 

Leanne.

[moh79]

Recently got an Apple Watch with cellular and keep getting the same issue when I try and set it up. Called 150 but was on hold for a while and had to drop off.