The EE Community

Can't connect Epson Printer to EE Smart Hub Pro

Just moved from Virgin to EE 2 days ok. Managed to connect all other devices to the Wifi except my Epson ET2720 printer (which worked fine on old internet). I have tried everything:Uninstalled and reinstalled driversDone a factory and hard reset on t...

Broadband not working

UPnP was not working on my Xbox series x, I tried to reset my modem and router with the UPnP turned off to reset it. Now my router won’t connect to the broadband. I live in Torquay, Devon. Is anyone else having service issues, currently,  in this are...

Billed considerably more than every month

Why are we getting billed twice a month for a monthly bill, my gf is on benefits with 6 children and this is ongoing every month it gets turned off once or twice, how do we see her bills and dates of bills for last 12mths so we can go over them it ca...

Unable to see my bills online

When I log-in my EE account, I am unable to see my bills and contract details. Also, when I log-in, I see a notice popping out saying my account is cancelled. I have been signing up for a unlimited mobile data plus broadband package for a couple of m...

Unable to record anything on Channel 5

Trying to record any C5 programme from the guide screen results in a message "Unable to recored this programme please try later"  Yes I have tried resetting the box  and no difference. been like it for a few days

Can't connect to the TFL Wi-Fi in the London underground

 Hello EE Community,I hope someone can help me. What am I supposed to do to connect to the London wifi Underground?If I select WiFi Extra or EE WiFi-Auto I am asked to insert:- Identity- Password- select a CA certificate (use system certificate) or (...

I'm in Cyprus and cannot make calls back to the UK - message says calls barred

Unable to Read my Bill

Since changing from BT I am unable to read my bill on any browser or EE app. I have called twice and both said to raise a ticket. I get the  Billing page but it just hangs. Called today and tried to link under advice from assistant but no luck. Would...

Apple One activation

I’ve just moved to EE and have been told I have an additional add on of Apple One included in my contract plan. However, I cannot seem to find how to connect it and link it to my phone. All I am finding is the 3 months free. My phone settings say the...