Watch plan

[emloch]

Keep getting error code 012 when trying to purchase a watch data plan

[Ritu_D]

Good morning @emloch 

Welcome back to the community. 

Did you have a watch plan on your account previously?

Thanks 

Ritu 

[emloch]

No.. I’ve was on non contract pay monthly previously and now I’ve upgraded to a essentials plus contract which includes watch data

[Ritu_D]

Could I check what phone and watch you are using please @emloch 

[emloch]

It’s an iPhone 14 Pro Max and an Apple Watch Series 5 

[Michael_D]

Thanks @emloch 

Is the software up to date on both the phone and the watch?

When you go into the Watch app on your iPhone and select Mobile Data, does it show a plan there?

Michael

[emloch]

Yes they are both up to date.. No plan there I’m trying to set one up which is where I keep getting the error code 012

[Michael_D · Accepted solution]

If there is no plan showing at the moment, and the software is up to date, I'd recommend giving our tech guides a call.

They'll be able to access your account and help you to get the watch plan up and running. 
Michael