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Upgrading

Caitash01
Explorer

‎22-02-2023 09:45 PM

My contract ended a while ago but realised I need to upgrade. 
I pay the phone bill and it’s in my name, yet when I go to upgrade it is saying the account holder needs to log in, yet I am the account homder

0 Helpful
2 REPLIES 2
bristolian
Legend
Legend

‎22-02-2023 10:03 PM

@Caitash01 wrote:

My contract ended a while ago but realised I need to upgrade.

You don't ever "need" to upgrade, you just have the option to do so once your minimum term has expired.

Your contract will continue regardless.

XRaySpeX
Grand Master
Grand Master

‎22-02-2023 10:50 PM

@Caitash01 : You need to be set up as the Bill Payer under Account Settings > Manage Numbers 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)