30-01-2022 05:06 PM
Ordered my upgrade on 26/01/22, iPhone 13 pro max in gold, received confirmation email , however unable to track the progress and have had no update since
30-01-2022 05:39 PM
@Bethanyhitchen What storage size as they all have different waiting times.
30-01-2022 08:49 PM
128 GB
31-01-2022 07:59 AM
Hi @Bethanyhitchen,
Welcome to the EE Community. 🙂
The current delivery guidance for that model is 'expect dispatch in more than 28 days'. You'll receive a text message with tracking details as soon as your phone is dispatched.
James
31-01-2022 03:40 PM
Why is this not stated when the order is place, but poor customer service really
31-01-2022 03:48 PM
Hi @Bethanyhitchen,
How did you place your order? Delivery guidance is shown when browsing phones in our online shop.
James
31-01-2022 04:09 PM
Online, and it said next day when I ordered it
31-01-2022 04:18 PM
Exactly the same has happened to me. Same phone and storage size. No order update yet, I ordered on the 15th of January.