How do I change the iPhone8 to iPhone 12 on app

146Matt · ‎09-05-2021

So I got a new phone and( I used the same SIM card) on the app it still says that is an IPhone 8 but it should be an iPhone 12

I would like to know how to change it

XRaySpeX · ‎09-05-2021

It's only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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Fatboy71 · ‎09-05-2021

It will usually change itself from what I can remember.

XRaySpeX · ‎09-05-2021

It's only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

146Matt · ‎10-05-2021

It has been 10 days though

Jaypee74 · ‎10-05-2021

I have the same issue, as its still (MYEE) showing my old device, and its been a month since I’ve had my new phone. I’m sure in the past you’ve been able to ammend the device yourself, could be totally wrong might you 🤨.

Chris_B · ‎10-05-2021

Try opening the my EE app when using cellular data, it should update within 24 hours. It’s not possible to change this yourself it’s all automated.

146Matt · ‎01-02-2022

It has been almost 9 months and it hasn’t changed