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Upgrade

Bethanyhitchen
Investigator
Investigator

‎30-01-2022 05:06 PM

Ordered  my upgrade on 26/01/22, iPhone 13 pro max in gold, received confirmation email , however unable to track the progress and have had no update since

0 Helpful
7 REPLIES 7
Chris_B
Grand Master
Grand Master

‎30-01-2022 05:39 PM

@Bethanyhitchen  What storage size as they all have different waiting times.  

0 Helpful
Bethanyhitchen
Investigator
Investigator
In response to Chris_B

‎30-01-2022 08:49 PM

128 GB

0 Helpful
James_B
EE Community Support Team
In response to Bethanyhitchen

‎31-01-2022 07:59 AM

Hi @Bethanyhitchen,

 

Welcome to the EE Community. 🙂

 

The current delivery guidance for that model is 'expect dispatch in more than 28 days'. You'll receive a text message with tracking details as soon as your phone is dispatched.

 

James

0 Helpful
Bethanyhitchen
Investigator
Investigator
In response to James_B

‎31-01-2022 03:40 PM

Why is this not stated when the order is place, but poor customer service really 

0 Helpful
James_B
EE Community Support Team
In response to Bethanyhitchen

‎31-01-2022 03:48 PM

Hi @Bethanyhitchen,

 

How did you place your order? Delivery guidance is shown when browsing phones in our online shop.

 

James

0 Helpful
Bethanyhitchen
Investigator
Investigator

‎31-01-2022 04:09 PM

Online, and it said next day when I ordered it 

0 Helpful
Courtneyetherid
Visitor
In response to Bethanyhitchen

‎31-01-2022 04:18 PM

Exactly the same has happened to me. Same phone and storage size. No order update yet, I ordered on the 15th of January. 

0 Helpful