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Upgrade iphone and trade in

AnneB24
Visitor

‎09-01-2022 05:28 PM

I’ve upgraded to iphone pro max on 27/12/21 and agreed to trade in my iPhone 12 Pro Max.  I’ve received the returns pack BUT have not received my new phone yet, it’s showing on back order no further information when I can expect it.  When I did up grade I was told it was a 5 day wait but still not arrived.  But what do I do as I have to send my phone back for trade in by 12/1/22 or I will be charged cost of phone!!! 

0 Helpful
1 REPLY 1
Schockwave
Community Hero
Community Hero

‎09-01-2022 05:31 PM

Hello @AnneB24 ,

 

Welcome to the community,

 

I would suggest you ring customer service, as I am sure that you do not need to return the phone until you receive the new one, but they are best placed to let you know.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.