Upgrade, but been sent wrong item

[Cheriseplant]

Just wondering if anyone could help, I upgraded my device on Friday, to iPhone 13 and got delivered today, but have been sent apple AirPods instead of the mobile device. I have contacted the sales team and have been told they cannot assist me with this and to call an alternate number, but the number I have been giving is a text messaging service. I need to speak to somebody over the phone as the text service is asking for the imie number, but the imie number is for the mobile phone I was suppose to receive and not the AirPods. Has this happened to anyone else? Can anyone advise me.

Thankyou 

[Chris_B]

@Cheriseplant  You call customer services on 150 and they can help you.   

[Leanne_T]

Morning @Cheriseplant 

Thanks for coming here. 

If you can give us another call on 150, option 2 > option 1 > option 2 > option 1 > option 1 > option 3 > continue to hold after the message stating a text has been sent then press option 9.  Our mobile care team will be able to get this looked into for you. 

Leanne 🙂

[Cheriseplant]

Thank you I did manage to get through to someone yesterday, awaiting a call back today but if I don’t get one I will do this. 

[Leanne_T]

No problem @Cheriseplant

Thanks for letting me know 🙂

Leanne.