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Ultra 2- No Connection

Justin2654
Explorer

Genuinely exhausted by EE now. No GPS for 3 weeks, they have eventually changed the watch today. Called to activate ESIM and now it shows no Connection although it does say the plan is with EE. In the watch app. No data is coming up / down.

I’ve tried turning the WiFi and Bluetooth off. Anyone have any ideas before my soul completely leaves my body for good? 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Justin2654  Have you switched cellular data on ?  It’s in the control centre on the watch, press the cellular icon and make sure it’s enabled. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I have Chris, just been through stage 1 troubleshooting and have an hour wait until I can sign out of my Apple account and back in- that won’t fix it.
Guess who’s closed at 8pm until 8am.