Lost phone is now found - how to unblock

Eliseallison4
Investigator
Investigator

‎11-11-2024 12:15 AM

Hello,

one of the EE team blocked my partners phone as it was lost, however we have managed to find it in the nightclub she went too and was wondering how we could get it unblocked?

-thankyou 😀

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎11-11-2024 01:56 AM

You need to call CS & report it's found.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Eliseallison4
Investigator
Investigator
In response to XRaySpeX

‎11-11-2024 06:16 AM

The lady in the phone said to me that I could message at any time and it would be unblocked is that not the case then? Will I just have to call 150?

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XRaySpeX
EE Community Star
EE Community Star
In response to Eliseallison4

‎11-11-2024 06:38 AM

How can it be? If it had been stolen the thief could then message any time. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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