20-11-2024 10:48 AM
Hello,
I ordered an Apple Watch Ultra 2 in Black last week, which has gone through however upon checking the status, all I can see is “usually dispatched within 14 days”.
I spoke with someone at EE who couldn’t really give me any more information than that. Has anyone else had a similar experience when ordering? I’m wondering if EE are having a stock issue…
20-11-2024 12:19 PM
Hi @R7272.
Thanks for ordering with us.
Was the product showing as available and ready to despatch when you ordered?
I would recommend allowing the timescale provided by customer care, you should be receiving an update very soon.
Katie 🙂
20-11-2024 12:35 PM
Hi Katie,
Thanks for your reply. I thought it was but I could be mistaken. I can see there are other Ultra 2 watches that appear to be ready for dispatch however I’m not sure I’d be able to change my order now?
21-11-2024 10:59 AM
Hi @R7272.
Our team will be happy to help change your order if this has not yet been despatched.
Please give us a call so this can be looked into.
Katie
21-11-2024 12:54 PM
Hi Katie,
Just doing some comparisons, I think I’ll keep the black one on order, I’ll keep an eye on my emails for any updates with the 14 days being next week.
Many thanks.