Texts not sending iPhone 13

[Annasteven]

I can’t send texts anymore since I returned from two months overseas where I was using another eSIM (now deleted). I have gone through all the steps suggested on EE device fixes page including a master reset and still won’t send. Calls and texts are being received fine. It just comes up with a Can’t Deliver message. Help! 

[Annasteven]

I’ve discovered this morning that I can send iMessages to other Apple users, but I can’t send texts to anyone at all

[Katie_B]

Hello @Annasteven. 

Are you using a physical SIM or an eSIM?

Is your number pay monthly or pay as you go?

Are you connected to WiFi when sending iMessages?

Katie

[Annasteven]

Hi there Kate

its an eSIM, yes on WiFi and I pay monthly 

[Katie_B · Accepted solution]

Hi @Annasteven. 

Have you tried disconnecting from the EE network then reconnecting?

Katie

[Annasteven]

That worked!!

I just toggled the network selection but that option wasn't available until this morning. It was like some of the settings options were missing

All good thanks so much 🙂

[Katie_B]

That's great to hear @Annasteven. 

Thanks so much for letting me know. 

Katie