Small chip on new iphone 15 pro screen

[eplusx]

Hi, I just received my new phone yesterday and I was setting up and putting on a tempered glass screen protector, I noticed a very small chip on the screen. It’s not so obvious and I honestly wouldn’t have noticed if it was under a different lighting and my face wasn’t so close to my phone (trying to make sure there are no dust stuck between the screen and the screen protector lol). It’s not also where you’d usually hold the phone - the chip is by the lefthand buttons. I rang customer service and the rep said they will investigate and will call me within 72 hours. I just wanted to know if there is a chance EE will replace the phone? Or do I need to hand this for repair. Thanks

[Christopher_G]

Hi @eplusx 

Welcome to the community.

You've done the right thing in speaking with our Mobile Care team. They'll look into this and get back to you with the options. 

Please keep us posted on what happens.

Chris

[eplusx]

Thank you. Someone sent me a DM here telling me to send a text message to a number which I think may not be legit.

I’ll post the updates here. Hopefully it gets resolved.

[Christopher_G]

Hi @eplusx 

We can't guarantee that any messages sent to you privately have accurate information, or the best intentions. Please be careful following any advice there.

Please do keep us updated.

Chris

[bristolian]

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@eplusx wrote:

Someone sent me a DM here telling me to send a text message to a number which I think may not be legit.

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EE staff are distinguishable on this forum by "EE Community Support Team" below their username. Although I very much doubt they would ask you to text anyone.

There should be a "report" button within your private message, to flag this message/user to the site admins.

[eplusx · Accepted solution]

Hi all, Thanks for your replies. I’ve followed up with EE yesterday and they will send a new device. 🙂 I asked if they needed some photos, but said no. They will just examine the device when I return it in exchange for the new one. I’m waiting for it o be delivered.

[Peter_W]

Thanks for the update @eplusx 

I'm really glad to hear our team managed to get this sorted for you, and I hope your new phone ticks all the right boxes once it arrives too!

Peter