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Sim not working

salmankhan98879
Explorer

‎18-02-2023 06:26 PM

Hi, I reset my IPhone now my sim is not working in it. My physical and Esim was in the phones but now the sim is not working 

0 Helpful
4 REPLIES 4
Jon_K
Former EE Employee

‎19-02-2023 09:17 AM

Hi @salmankhan98879 

Which SIM isn't working?

Can you try restarting the phone again?

Jon

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Jon_K

‎19-02-2023 10:06 AM - edited ‎19-02-2023 10:07 AM

@salmankhan98879   Resetting your phone has no bearing on the physical SIM card.   Resetting your device will have an effect on the eSim,  did you back up your device before you reset it ?    

Just a quick question are you using 2 phone numbers on this device?    One on the sim and the other on the eSim ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
salmankhan98879
Explorer
In response to Jon_K

‎20-02-2023 05:26 PM

i was using EE. Now EE gave me new sim so it’s working fine

0 Helpful
Leanne_T
EE Community Support Team
In response to salmankhan98879

‎21-02-2023 07:21 AM

Thanks for coming back and letting us know @salmankhan98879 

Leanne 🙂

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