Hello @Tomgallagherx ,
Welcome to the community,
Are you new to EE, have you moved from another network and if so, did you give EE your PAC code and when did you do this?
If this was not the case, why did you order a new SIM card? More information might help.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
