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Sent iPhone pro instead of Pro Max

GerrySkull
Investigator
Investigator

‎04-11-2022 10:59 PM

I ordered an iPhone 14 Pro Max and received a 14 Pro but I’ve opened the box, what do I do? I will be paying for a Max which is a lot more expensive.

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎05-11-2022 08:07 AM

Hi @GerrySkull

Thanks for coming here. 

Please give us a call on 150 and the team will get the order looked into for you and help you get this sorted 🙂

Leanne.

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GerrySkull
Investigator
Investigator
In response to Leanne_T

‎09-11-2022 11:50 AM

Hi Leanne,

Unfortunately 150 takes me through to BT as my account hasn’t changed over yet but I did get the incorrect phone cancelled with BT and a new account set up for the correct phone.  No confirmation was received from BT who said this was up to EE and they would contact on 7/11/22 but I still haven’t had confirmation of the cancellation or the new account from EE or BT.  There is a backlog on the Max so it could be 21 days before I get it 😐

Anyway thanks for the help 🙏

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