24-08-2023 11:25 PM
Hi all,
So I lost my iPhone 14 Pro Max 256GB on EE. I phoned the insurance team to make a claim since I got insurance with them of which it was successful. Only to find out after getting an email that the device being sent is a different colour to mine and only has 128GB storage which is now enough for my needs. My question is can I ask them to send me one with the same storage as my lost one or do I have no choice but to accept this one ?
25-08-2023 06:58 AM
Hi @Hadisinho
Thanks for coming here.
Did you order the lost iPhone from us originally?
Was the iPhone exchanged or returned for another model at anytime?
Leanne.
25-08-2023 08:17 AM
I did order it from EE originally yes as it’s on contract. The replacement is to be sent out today but I don’t want it as it’s not the same storage wise as the one I lost hence doesn’t fit my needs
25-08-2023 09:09 AM
Hi @Hadisinho
Please get in touch with our mobile care team by calling 07953 966 150, from any phone and the team will get this looked into for you.
Leanne.