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JPurdy
Investigator
Investigator

Having issues with iPhone 15 Pro. When we receive a phone call we can send a message back to the caller to say 'I'll call you later', however the messages app is adding +353 (Irish dialling code) to the mobile number (which Is a UK number), the message app then fails to send the reply message and we then get an error saying 'Message sending failed'. Any ideas how to resolve. Apple say its a carrier issue and not an apple issue. Screenshot 2024-01-10 at 19.27.45.png

3 REPLIES 3
Northerner
Grand Master
Grand Master

Hi @JPurdy 

Have you tried amending the contact number. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

theyre not in my contact book. So can't amend. 

Christopher_G
EE Community Support Team

Hi @JPurdy 

Does turning off Dial Assist help?

Make a call on iPhone - Apple Support (KE)

Chris