SMS Messages

JPurdy
Investigator
Investigator

‎10-01-2024 07:49 PM

Having issues with iPhone 15 Pro. When we receive a phone call we can send a message back to the caller to say 'I'll call you later', however the messages app is adding +353 (Irish dialling code) to the mobile number (which Is a UK number), the message app then fails to send the reply message and we then get an error saying 'Message sending failed'. Any ideas how to resolve. Apple say its a carrier issue and not an apple issue. Screenshot 2024-01-10 at 19.27.45.png

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎10-01-2024 09:09 PM

Hi @JPurdy 

Have you tried amending the contact number. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
JPurdy
Investigator
Investigator
In response to Northerner

‎10-01-2024 09:15 PM

theyre not in my contact book. So can't amend. 

0 Helpful
Christopher_G
EE Community Support Team
In response to JPurdy

‎11-01-2024 08:13 AM

Hi @JPurdy 

Does turning off Dial Assist help?

Make a call on iPhone - Apple Support (KE)

Chris