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SIM card

Kerrilamb
Visitor

‎09-07-2026 07:57 PM

Just upgraded my phone and cant get my sim to work any help cos i cant ring 150 🤦🏼‍♀️

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎10-07-2026 08:09 AM

@Kerrilamb  is that the old sim from your old device or a new sim you got with the new device that’s not working? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Chris_S
EE Community Support Team

‎10-07-2026 08:57 AM

Hi @Kerrilamb 

It's great to hear that you've upgraded your phone.

Thanks for your continued loyalty.

Just to add to @Chris_B's brilliant advice, there are a couple of things you can try which may help.

Could you try taking the SIM out, then pop it back in please? It may be the case that the SIM isn't in properly.

Could you try restarting your device? Sometimes a simple restart will kick the SIM into life.

Chris S

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