SIM card not working in new phone

[Linus2]

I just recently got a new iPhone 15, when I put my SIM card in from my old phone it just doesn’t work. It says no service. I have tried all the different fixes like taking it in and out, resetting etc. what can I do to fix it?

[James_B]

Hi @Linus2,

Welcome to the EE Community. 🙂

Did you say yes to setting up an eSIM during the setup process on your new iPhone?

James

[mohammad6799]

Hi

I put a SIM card in the new phone and it does not work.

[Christopher_G]

Hi @mohammad6799 

Is it a replacement SIM or have you upgraded? If you have upgraded, you can continue to use your old SIM, if you're able to.

Chris

[mohammad6799]

I'm using the same SIM card as before. It's not working on my iPhone 15 now, should I change the SIM card? Please help me, I need to use a sim card, thank you.

[Christopher_G]

Did you get the new phone directly from EE, @mohammad6799? If it was from EE, was it an upgrade where you were given a new SIM?

Chris

[mohammad6799]

Yes I got the phone from ee and renewed the old sim card again but they didn't give me a new sim card

[Christopher_G]

OK, thanks @mohammad6799 

I recommend giving us a call from another phone so that we can check what's happening with the SIM, and send a replacement, if needed. If it's easier, you could pop into your nearest EE Store with ID. They'll be able to test the SIM card and give you a replacement too.

Chris