Community Activity
When will we gain back access
When will the maintenance finish??
Discovery plus dropping sound after ads
There is no sound when whatever show we're watching comes back after the adverts. Any ideas why? Thanks
App Maintenance
When will the app maintenance finish? It has been like this all day for me. My data has run out and I’m looking at either adding data through an add-on or potentially upgrading my plan as it is out of contract.
Resolved! Account - where is it?
I just want to check my account, nothing now showing. Bills, data usage etc
Resolved! Can’t delete device in My EE app
I added a new number as a device in My EE app and stopped using the previous device (telephone number). But there is no option for me to delete the previous device. When I choose my new device and press recurring top up, it shows my previous device s...
Spend cap stopping free messaged
I have received a message from the NHS but cannot respond as my spend cap is zero. The reply is free. I tried to contact EE using 150 but that was rejected due to my spend cap. I set the spend cap as I was being charged for things I cannot control b...
Cannot contact EE from abroad, phones cannot make outbound calls or texts
EE have kindly switched off outbound calls and texts on my 2 business account phones. I'm abroad but we have roam further on both subscriptions - which has met our needs for the last 3+ years. The website and app do not work as I am logged in but se...
Billed considerably more than every month
Why are we getting billed twice a month for a monthly bill, my gf is on benefits with 6 children and this is ongoing every month it gets turned off once or twice, how do we see her bills and dates of bills for last 12mths so we can go over them it ca...
Phone has mysterious Virgin SIM toolkit app - Where Did it Come From?
My phone is a brand-new Redmi Note 11 Pro Plus 5G which I've had for about a month. Its twin SIM slots have only ever had the main EE sim and a Giffgaff SIM inserted.For some strange reason it has recently sprouted an app labelled 'Virgin' which turn...