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Enable report spam or junk on iOS

Hate-eee
Explorer

I am unable to report spam calls or SMS on iPhone on EE. Apple support says to contact my carrier. Why this not enabled and how can I enable it?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Hate-eee  You forward the text to 7726. (SPAM) 

 and you can report a call by texting CALL to 7726.  
 On each of these it’ll then ask you to forward the number. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@Hate-eee  You forward the text to 7726. (SPAM) 

 and you can report a call by texting CALL to 7726.  
 On each of these it’ll then ask you to forward the number. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thank you, but that does not answer my question.

In iOS and Android there is a built in function to report spam and block numbers with a click. This does not work on EE on iOS, am pretty sure it used to on Android... and as I said, Apple Support say this is an issue at the carrier end. So how can I get this to work, or why does it not work?

Chris_B
EE Community Star
EE Community Star

@Hate-eee   There a feature within the device it doesn’t mean a network provider has to support any device feature especially when the text service is not network specific and any uk network can text to that number to report scams. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Chris_B
EE Community Star
EE Community Star

@Hate-eee  You could always try 

https://www.icloud.com/shortcuts/38c0f6565c884cb09810ab696b82a602

 

it’ll automatically report spam text.   The problem is you might get a text from someone who’s not in your contacts list.    = it’ll be reported 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.