Phone not allowed

Lazylazo1 · ‎26-12-2022

Setting up my new iPhone I have no network and say phone not available

Northerner · ‎26-12-2022

Did you get the phone from EE?

That message is connected to imputing the pass code incorrectly.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Lazylazo1 · ‎26-12-2022

Bought direct from re set up today

Lazylazo1 · ‎26-12-2022

Bought direct from ee set up today

Leanne_T · ‎27-12-2022

Hi @Lazylazo1

Thanks for coming here.

Is this a brand new contract or an upgrade?

Leanne.

Lazylazo1 · ‎27-12-2022

Hi

it is an upgrade

Leanne_T · ‎27-12-2022

Thanks @Lazylazo1

Does the old SIM card work in the new phone?

Leanne 🙂

Lazylazo1 · ‎27-12-2022

Hi

no still says phone not allowed

Leanne_T · ‎27-12-2022

Thanks @Lazylazo1

Have you entered the passcode correctly?

Can you access the phones menu and settings?

Leanne.

Lazylazo1 · ‎27-12-2022

Hi

yes can access everything

far as I’m aware all entered correctly