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Phone not allowed

Lazylazo1
Investigator
Investigator

‎26-12-2022 04:59 PM

Setting up my new iPhone I have no network and say phone not available 

0 Helpful
12 REPLIES 12
Leanne_T
EE Community Support Team
In response to Lazylazo1

‎27-12-2022 08:51 AM

Thanks @Lazylazo1

Please give us a call on 150 from the old phone and SIM and the team can get this looked into for you. 

Leanne 🙂

0 Helpful
Lazylazo1
Investigator
Investigator
In response to Leanne_T

‎27-12-2022 09:37 AM

Hi 

unable to call as both phones say no network 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Lazylazo1

‎27-12-2022 11:40 AM

@Lazylazo1  Have you checked here to see if there is a network issue where you are:

https://coverage.ee.co.uk/coverage/ee

If you have something like Skype, there is a free number you can ring:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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