Phone not allowed

[Lazylazo1]

Setting up my new iPhone I have no network and say phone not available 

[Northerner]

Hi @Lazylazo1 

Did you get the phone from EE? 

That message is connected to imputing the pass code incorrectly.

Thanks 

[Lazylazo1]

Bought direct from re set up today 

[Lazylazo1]

Bought direct from ee set up today 

[Leanne_T]

Hi @Lazylazo1

Thanks for coming here. 

Is this a brand new contract or an upgrade? 

Leanne.

[Lazylazo1]

Hi 

it is an upgrade 

[Leanne_T]

Thanks @Lazylazo1 

Does the old SIM card work in the new phone? 

Leanne 🙂

[Lazylazo1]

Hi 

no still says phone not allowed 

[Leanne_T]

Thanks @Lazylazo1

Have you entered the passcode correctly? 

Can you access the phones menu and settings? 

Leanne.

[Lazylazo1]

Hi 

yes can access everything 

far as I’m aware all entered correctly