Phone not allowed

Lazylazo1
Investigator
Investigator

‎26-12-2022 04:59 PM

Setting up my new iPhone I have no network and say phone not available 

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12 REPLIES 12
Northerner
EE Community Star
EE Community Star

‎26-12-2022 05:04 PM

Hi @Lazylazo1 

Did you get the phone from EE? 

That message is connected to imputing the pass code incorrectly.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Lazylazo1
Investigator
Investigator

‎26-12-2022 05:46 PM

Bought direct from re set up today 

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Lazylazo1
Investigator
Investigator
In response to Northerner

‎26-12-2022 06:57 PM

Bought direct from ee set up today 

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Leanne_T
EE Community Support Team
In response to Lazylazo1

‎27-12-2022 08:37 AM

Hi @Lazylazo1

Thanks for coming here. 

Is this a brand new contract or an upgrade? 

Leanne.

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Lazylazo1
Investigator
Investigator
In response to Leanne_T

‎27-12-2022 08:42 AM

Hi 

it is an upgrade 

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Leanne_T
EE Community Support Team
In response to Lazylazo1

‎27-12-2022 08:43 AM - edited ‎27-12-2022 08:43 AM

Thanks @Lazylazo1 

Does the old SIM card work in the new phone? 

Leanne 🙂

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Lazylazo1
Investigator
Investigator
In response to Leanne_T

‎27-12-2022 08:44 AM

Hi 

no still says phone not allowed 

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Leanne_T
EE Community Support Team
In response to Lazylazo1

‎27-12-2022 08:48 AM

Thanks @Lazylazo1

Have you entered the passcode correctly? 

Can you access the phones menu and settings? 

Leanne.

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Lazylazo1
Investigator
Investigator
In response to Leanne_T

‎27-12-2022 08:50 AM

Hi 

yes can access everything 

 

far as I’m aware all entered correctly 

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