Thought I would update on original issue.
Phone is still not fixed. Still having constant issues with intermittent network signal. I was able to take my phone to a store for repair, they sent it off, it came back and I was assured it was repaired. Nope. It turned out all the engineer did was download and install a software update that had appeared after I had prepared the phone for sending off. No real attempt to find and fix what we had determined is a hardware issue (determined after correspondence with EE).
Also, would have preferred not to travel to the store to sort repair because I am still recovering from an illness and travelling made me sick (literally), so I had to make 2 trips to the store, both that made me vomit and feel extremely ill for the rest of the day, only to not get my phone fixed. Thanks... Couldn't book an online repair for pick up as the booking form had an issue with my IMEI number for some reason that we couldn't fix and nobody at EE could explain.
Was then told on the phone by EE that they would replace the handset the next day, after explaining the situation. Very helpful customer service guy. Great! Problem solved. Nope, again. Was rung back a few hours later and told because I had taken this contract with EE through a third party that they couldn't replace the handset and I would have to go direct to Apple to try and get a repair. Currently awaiting the packaging from Apple to send the phone off to them. Not very confident this is ever going to get resolved and feel pretty let down since I have been an EE customer for at least 10 years now, I suspect more like 15. I 100% won't be renewing my contract with EE when it's up after this huge hassle. I am still paying EE monthly for a phone that is pretty much unusable with no stable network connection (I have been using a borrowed old handset for last couple of weeks) and they are unwilling to do anything to help, but will happily take my direct debit every month. What a laugh.
